Call them or do an online chat with them. They are very customer oriented. They've helped me several times. Usually just simple things to learn. If you have a vertical menu on the side just go up to the home icon and hit it or do what I do and hit the "back" or "return" button on your remote. That should take you to the screen which shows the "live" option at the top. It's just a matter of learning the menu options. However if you are using a Chromecast Dongle on your TV in conjunction with your phone, it's a bit different and the "live" option doesn't give you upcoming programs on your phone screen, only what's on at that time slot.
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