Quote:
Originally Posted by Rick Krueger
Custom Windows enclosed our lanai approximately 10 years ago. Since we have had these windows 3 have been replaced do to moisture clouding the glass.
We now have a fourth window that is clouded as well
I contacted CW and told them of our problem. A man named Rob came to our home reviewed the problem and said they would replace the glass as they had done previously. This was in early July. I have called contacted CW many times, sometimes they returned calls but more often than not they didn’t. The CW representative told me the glass had a lifetime warranty and I would be responsible for the labor. I am agreeable to these terms. But for the past 3 plus months I’ve been told the glass is on back order.
I called again today and am awaiting there reply.
It seems they are more than happy to sell their product but repairs not so.
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Our expierence has been the same. Our windows were installed several years ago and a few have had to be replaced for the same reason. We now have another fogged one to be replaced, it was measured and have been waiting over 5 months. We'll call and leave a message with a receptionist asking about the status of replacement. No update available from Custom Windows, still awaiting a reply.