We had a Amex card sent directly to our home in TV. Tracking said arrived on lady lake Saturday. Thursday still no, and no explanation. Friday went to box before I called Amx. There was the envelope with yellow sticker could not be forwarded our up north home.
We stopped forwarding mail here August 1, this was November 17, that my priority Mail went missing. Took envelope to office, no excuse or explanation, but I equate the response the same as a missed Big Mac
We ordered $1000 of gift cards delivered to our daughter, up north, had her keep 3 $100 cards for kids birthdays, and she boxed rest. FedEx came 2 days later to our front porch.
I haven’t used USPS for last 5 years here. If company chooses to use them, I warn the I may never receive the priority Mail here. Unless it’s FedEx or UPS, non transfer to USPS I don’t bother
Op keep going to office the more they see you in person might push them into looking. If someone got it by mistake in TV they would put it in the wrong mailbox, or bring it to you themselves. Most everyone here us knows about missing Mail
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Do not worry about things you can not change 
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