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Old 02-04-2009, 05:14 PM
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Interesting that you say "like so many other new restaurants, they can't get it right when they open". Read the thread on Red Lobster. They got it right day one because they trained their staff before opening. More places need to take that approach as it takes way to long to get back a lost customer. It is much better to have someone come and have a good experience then start with a bad one. Once you have a good experience, you will be much more tolerant when sometime in the future they mess up.
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