Quote:
Originally Posted by GOLFER54
The way the majority of people employed are trained to accommodate the customers is a disgrace. When I worked and if I treated and ignored or didn’t have enough knowledge about a product as they do, I would have been fired on the spot. TODAY, these businesses are so desperate for help, they hire anyone.
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That is the exact problem, most of the employee's say let them fire me I don't care. these people are not paid enough to give a Cr*p to care period and they are not well trained. The turnover is so high that the MOD's (manager on Duty) are burned out and are the only ones that have authority to do anything. Most of the people that are retired may have time for there nonsense but some have better things to do with our time, then to waste it in stores that breed incompetents. The upper Management and CEO's are more interested in balance sheets today then getting on the frontline and fixing the problems.
Why the heck do you think so many of there stores are closing , it is just not the area or economics', its there business model that needs to be overhauled, (words of Elon Musk Recently)JMHO