Quote:
Originally Posted by Chellybean
Sam's Store on 441 by Homedepot
Don't be conned folks the upgrades membership is a joke, other than getting in the store at 8 am which they don't have any employees that know what they are doing and not enough employees to service the customers. Its a Chit show!
Sam's is in a self destruct mode and I cant wait to see Costco here.
The Manager on Duty Lacey is Laughing with other employees instead of doing her job and helping the service desk with employees that don't know what they are doing PERIOD!
The General Manager is not watching the store and how it is running.
From 8:30 am to 9:36 am no one would pick up the phone in Tires and Batteries and or the service desk.
Try calling 352-751-5150.
Unbelievable!!!! Good luck folks, Sam's stores in my home town finally closed down due to poor customer service!!!
CRAZY!!!! No one cares!
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While I agree with you that the upgrades may not be value for money for most people, I’m a business member, and I have very much appreciated being able to get into the store a couple hours earlier than do most people. We don’t NEED help from employees, and we don’t NEED people to answer phones. The employees are busy getting ready for the day and restocking.
Business members know exactly what they want. They find it, pay, and get out, often with a large purchase. They don’t window shop. The Sam’s Club in Lady Lake is the busiest one I’ve ever seen, and a lot of the people just poke around looking at things. Also, a lot of them move VERY SLOWLY. I understand why, and I sympathize, but it is frustrating when you are pushing a big flat cart piled with things and need to get out. From eight to ten, we can go much faster. We can also get through the checkout line faster. Some people seem to have never used a scanner or card reader before, and that slows things down. So I find my Business membership money well spent because it lets me go faster. That’s part of what it is for.