Quote:
Originally Posted by Garwood1
After being in retail for decades , the issue that is huge and causes shortages in service etc., is the ability to hire good associates, they are scarce , look at any place you go and almost everyone has their heads buried in their phones -guess what , those are the people you are expecting to drop their phones and be able to carry on a service situation with calm and poise . We aren’t preparing young people to work in public , we taught them to introverts when it comes to communication
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I think it is worse than that. Many of them have never heard the old adage; "The customer is always right" and many are shocked by the mention of it. It starts young and casual conversation heard by little kids may make them think all old people are less than worthy. Children are not raised or talked to by people who impart standards, they are given over very young to people their parents wouldn't trust with their house keys.