Quote:
Originally Posted by Chellybean
Sam's Store on 441 by Homedepot
Don't be conned folks the upgrades membership is a joke, other than getting in the store at 8 am which they don't have any employees that know what they are doing and not enough employees to service the customers. Its a Chit show!
Sam's is in a self destruct mode and I cant wait to see Costco here.
The Manager on Duty Lacey is Laughing with other employees instead of doing her job and helping the service desk with employees that don't know what they are doing PERIOD!
The General Manager is not watching the store and how it is running.
From 8:30 am to 9:36 am no one would pick up the phone in Tires and Batteries and or the service desk.
Try calling 352-751-5150.
Unbelievable!!!! Good luck folks, Sam's stores in my home town finally closed down due to poor customer service!!!
CRAZY!!!! No one cares!
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In all fairness I need to update this post.
The General Manager at that store "Milly" reached out to me and is trying to fix the problems and seems to care about what is happening to the store. I did have a long conversation with her about all the issues.
The problem still remains is corporate America dictates the hours and employees she is allowed to service the store with.
As we have said in this forum, the Corporate bean counters need to get away from there excel spreadsheets and get down on the frontline to make these stores run better and get the input from the GM's to find out what they need. I am told she is trying to make things better at the store and will read this forum to get her feedback.
Lets just hope she can make a difference!