[kimgarwel12@gmail.com]

As a new villager last May, we mistakenly contracted with Good Neighbor Service for lawn services. We signed a 1-year contract and paid for the services up front for that contract. I know.......my bad!!! We have been fighting since then to get the services we've paid for. My fight has necessitated numerous phone calls to Good Neighbor Service and usually only then will we get service. To date, they have missed 13 weeks of mowing/trimming and despite leaving work orders on our door 3 times since May for fertilization/pest services, we have never actually seen this service done until today (when my complaint call netted us mowing/trimming AND fertilization/pest control). Our yard is a weedy mess and pests abound!! I have filed claims with Seniors Vs Crimes and the BBB recently. No response from Senior Vs Crimes as yet, but I have had 2 emails from the BBB telling me that according to the Division of Corporations, Good Neighbor Service is out of business and the address/phone # provided by me from the signed contract are invalid. Further research shows that Good Neighbor Service is now Central Termite and Pest, LLC. Since my contract is with Good Neighbor Service, the BBB can do nothing to assist me with this issue. They have suggested I contact the Attorney General about this matter. The thing is, I called the # on Roy Blackburn's business card yesterday and "Bonnie" answered as "Good Neighbor Service." So they ARE still operating as Good Neighbor Service despite technically being out of business. They're still leaving fliers on the doors of unsuspecting new villages like us and putting signs in yards. I have taken this one step further and contacted the investigative reporter for WFTV in Orlando, in the hopes that he might be willing to take the lead on this and at least get the word out more about this sham company and its owners. When I pay for a service, I expect to receive it. Novel concept, huh?? When I don't get said services, I expect to be refunded for missed services. That's all I'm asking for.......that and to try to stop these criminals from further preying on seniors and the unsuspecting public. I know they've been doing this for some years here in central Florida and apparently government agencies aren't too concerned about these practices. It's just so terribly frustrating and maddening.