Quote:
Originally Posted by John_W
Something the comments seem not to realize, this was NOT a UPS store or franchise.
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Whether it is the direct UPS depot, a The UPS Store or a Pack N' Ship UPS packaging rules still apply and it is the person shipping's responsibility to package per required specs or UPS won't be responsible for damages. If there was NO INSURANCE involved that's another story but once an item is insured (over the $100 automatic insurance provided) they have to follow the rules. Probably 95% of the time there is no issues but the 5% creates problems. The likely newbie guy at the UPS depot was just covering his arss to the detriment of those in line and following the rules to an extreme especially when one identifies the contents of the package as something fragile or valuable and insures it.
Edit: Had the OP taken the items to a The UPS Store and paid lotsa $$$$$ for the proper packaging there would be no issue except for the expense however people don't understand what they are (allegedly) being "ripped off" for when they are charged $50+ to PROPERLY package a fragile item. If it gets there without issue they think they were ripped-off. It's like car insurance, you pay but hopefully never need it.