Quote:
Originally Posted by EdFNJ
As a former manager of a The UPS Store franchise for 4+ years "thems are the rules" ESPECIALLY if the package is oversized or was high value (was insured for a large amount). Here is the catch though, IF it was insured and IF it was damaged they will refuse the claim if the packaging does not meet the requirements. I have seen that multiple times. It was probably a trainee following the rules to the Nth degree which is annoying but just (over)doing his job at this time of the year. Now if you took it to a The UPS Store they might very well easily and quickly accept it as-is ***BUT*** if it was not packaged correctly and there was a claim made you would not collect. When THEY (The UPS Store) do the packaging THEY are responsible if it doesn't meet the requirements and damage occurs and the store francisee pays for it out of pocket (his insurance). I once cost my store franchisee almost $5,000 insurance claim. Needless to say, he wasn't happy.
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I didn’t ask for insurance.