https://www.homedepot.com/p/Rainsoft...C5WS/311248905
KLand
Sorry to see this company still around.
November 20, 2020
Was taken advantage of by Rainsoft in the early 90's. Overpriced and broke within a couple of years. They solicit in your home and are supposed to allow you to cancel. I was to young to realize they weren't honest when I tried to cancel and didn't send a registered letter. Home Depot should really rethink doing business with this company.
Doug
not able to have full ownership
October 25, 2020
When this is installed they don't tell you that you only get to set controls that they authorize by them so they can get a service charge to come back out and change,My water is still hard still stains clothing and I can not get into programming to set my hardness not only do you pay a large price for this you don't really get to own it.. conclusion...don't buy it
Robyn213
Terrible product
October 6, 2020
We got our rain soft system in February... when they came to install it they didn’t bring enough piping so had to come back but never did because covid hit... so now we have a half installed water softener paying over $7000 dollars for and just found out they are banned in Tulare county... only bought because we trusted Home Depot but this place and this system is a scam can’t believe Home Depot carries it. Plus does not test for bacteria
washer
Rate zero stars if I could
October 5, 2020
I purchased this system 4 years ago and have regretted it ever since. First, it is extremely over priced. After spending $6800 and being told I had a lifetime warranty, I thought it would be a good buy. Two years later, the unit dumped a lot of water. So much so that the city contacted me about my water bill. $300 water bill and I thought I had a major plumbing issue. Nope. Plumber found it was the water softener. Thank God I didn't have to break up floors. Rainsoft service came out and fixed the unit. I moved and took this thing with me. Rainsoft was paid to come out and move it and reinstall at my new home. Less than a year later, major water dumping again. They came out and fixed the plastic valves yet again. This time I was told the water pressure is blowing out the valves. Really? At both homes I lived at? They installed a pressure gauge and repaired it again. That was exactly 1 year ago. The softener started dumping water again. I've sold this home and I am NOT taking this garbage. Written it off as a very expensive lesson. You can get a cheaper softener that you can service yourself. Rainsoft and Culligan are very over priced. I went with a whole house anti scale filter for my new home and cost $500 total with install.
Mike
Overpriced and not reliable
July 21, 2020
Save your time and money - this system is overpriced and it’s not reliable. It’s supposed to keep track of the salt levels but is always off by quite a bit. Talk to a plumbing company that will actually service their product long term.
Tricked
They say they are part of Home Depot but not.
July 4, 2020
They kept calling saying they were calling about refrigerator and stove we purchased. They were saying they needed to do a water test with regard to the warranty. They are only trying to sell a water softener system. They have to lie to you to get them into your home. Don’t do it. It has NOTHING to do with the warranty. Home Depot needs to stop giving them customer information for them to trick people into a 2 hr “water test” when it’s a sales pitch!
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Chuck
Dont do it
June 17, 2020
A friend put 2 in his house and I put 1 in mine. They tell you they will do yearly service on product. NO they will not. Call all you like they lie and refuse to follow up. I have a warning going off and I'm told to call corporate and they will walk me through what to do. DO NOT buy this, they will not follow up with anything. 7 phone calls and still waiting.
Cody
Snake oil
June 7, 2020
Buy any other water softener and don't pay triple the price.
Sam
Beware. Expensive to install. Very expensive to maintain. The filters are expensive. The company ...
February 13, 2020
Quality :
1
Value :
1
Beware. Expensive to install. Very expensive to maintain. The filters are expensive. The company that installed ours charges $120 for service call for the first 30 minutes and every 15 minutes after is about $30. We've had salt water getting in the water because the seals were bad. The dealer refuse to acknowledge that this caused the screws on the bathroom drain clean out to rust. The ice from the refrigerator leaves salt residue on the refrigerator. I called the corporate office and they are no help.
Unaluna
The worst water system plus expensive
January 26, 2020
We where ripped off by vendor which was in Home Depot,paid almost $9000 ( vendor went out of business , we where left alone ) there is some wenor who charge for home sane price as for business! If I can return time I will never got this from Home Depot
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I went with NOVA for both the softener and the filters for less that $2000 and it's great.