A few years ago, in our primary house in NY, we replaced all 6 appliances with matching stainless steel GE Profile ones (incl. washer and dryer). Surprisingly, our magnetic plastic holders for photos, which we had used on our previous refrigerator, also worked on the front of the new "stainless steel" one. So it obviously did not have much stainless steel content because real stainless steel does not hold magnets. 13 months later my husband accidentally knocked one of the magnetic photo holders off the front of the new fridge and there was rust underneath it. We took all of the photo magnets off, and there was rust underneath almost every one, all over the two side by side doors. We called GE about it and since we were 1 month out of warranty, they would not do a single thing about it. Before we called, we read the entire owners manual and there is no warning against using magnets on it. They offered to sell us new outer door panels for $900 each, and after much going back and forth they lowered their price to $600 each. Needless to say we did not buy them. Given the fact that we bought 6 GE appliances at once we thought they would be more accommodating. My husband had read in a car magazine a way to remove rust from stainless steel on cars by balling up aluminum foil, running it under water and then using it in circles on the rust. He tried this and got rid of 95% of it, but we still look at a little rust every day. We have vowed to never buy another GE appliance because of their poor customer service.
You might also want to know:
- The GE Profile dishwasher runs for hours and hours (very quietly, which we appreciate) and has the worst upper rack we've ever had, it is very challenging to load and doesn't hold much. Also, for our next dishwasher we will buy one with the silverware rack across the bottom front, instead of the side, so we don't have to open the dishwasher all the way and pull the bottom rack out just to drop a spoon in.
- The GE Profile washing machine also runs for hours and hours, we never took so long to do laundry in our life.
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