[l2ridehd]

Different point of view.

I agree with the original post. Those places that provide good service and take care of my needs will get my repeat business. Those that don't will not. I tip very well for good service and very poor for bad service. I don't really care what the Establishment process is, They are there to support the customer. It's the only reason they are in business. There is a reason some places have a line out the door and other places are empty. There are many ways to support the requirements identified.

In the DC area there are 4 places owned by the same person. Sweetwater Grill, (2 of them), Artie's and one other. They have a process that works. Not sure how they do it, but you can go in, go to the bar, order a drink, get a table, order salad, then the meal, ask for another drink, more bread, change your side dish, and do EVERY ONE of these things with a different server and it always comes out right. And then ask someone else who just happens to work by for the bill, and even that comes out right. Now the food is really good, but not great at these places. And there is always a wait to get in. I personally believe it is the superior service and the process they have to control the delivery of that service. So it can be done without assigning areas, or table owners, or making someone pay a bill before moving or when one person goes off or on shift.