Quote:
Originally Posted by Ingridbrandt48@gmail.com
Have been a patient of Sumter Landing Dental Care for 5 years.
Wonder if any one else has experienced the following : After my last dental cleaning in June of 2020 or so, a new appointment was made for cleaning for Nov.2020 - they called and rescheduled that for Dec.due to Covid - OK no problem - then they rescheduled that one for Jan.7, 2021 - ok still not allarmed - then on Jan.4, 2021 they contacted me to let me know that the Doctor wasn't in that day and they had to reschedule ....... for JUNE of 2021 . due to Florida law that the Dentist has to excam prior to cleaning ! What the HECK is going on at Sumter Landing Dental Care ! ! ! Very unhappy with the whole issue - it can't be JUST because of the Covid issues. (and all that after I spend more than 10 thousand dollars out of pocket with them in the last 2 years !
Anyone else that has this experience with them ?
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Not that dentist. My OPINION based on my experience. I unfairly stick my wife with making such appointments, She is far nicer and far more accommodating than I am.
I believe the front desk ladies know that. Seems, whenever they have someone cancel
they call her and assume she will cheerfully accomdate them.
I locked horns with one of these people. They expected my wife to as she always does to accomdate them. I handled it and told them I would need to check and would call them back later in the day. She got all and took it upon herself to cancel my appointment. I asked to speak to the dentist and was told the dentist was with a patient. Fine and expected, I asked for a call back-never happened. I got a letter suggesting I find another dentist. If you are not aware you will get a like 6 week wait for a new dentist to see you. I got a likely standard atty prepared letter saying they would handle any emergency care for ???? six weeks. Truth, had I needed it fat chance on getting an appointment. I sent a restricted delivery letter, dentist needs to sign for it
outlining politely what happened. I got a call from the dentist who was very nice.
She claims she does not have complaints about the ??? receptionist. I directly said I am not suggesting she fires the lady. Now, I am still a patient. If, we call, the receptionist will not talk to me. We are treated like family of the dentist. Have not had any requests at all to change appointments.
They do not have an easy job. My view it is often not what they need to get done by how they speak. We've had an emergency could you do us a favor and come in early, late ???? tomorrow. That is far different than we've cancelled your appointment and rescheduled you for ........ The people in the front establish the personality of the practice. Too many of them are untrained or the wrong people in that tough job.