OP, since this appears to be a house you just bought, did you get the service reactivated? Assuming you did, I would still contact Comcast to make sure that they have the correct modem information as I recall they need the exact serial number and another number number on the modem for them to work correctly. Since you apparently bought with the existing equipment, Comcast may have just turned this off.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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