Try going directly out to the service (the part after the @ sign) For example if you have a comcast account go directly to comcast.net and sign on to the e-mail. Your username is the part before the @comcast.net and your password should be known by you.
If that works then the issue is outlook express and we can go from there. But first try logging into the source account (comcast, verizon, etc.) If you can't log in directly then the issue is with your provider and not Outlook.
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