Quote:
Originally Posted by issat
when I sold my house by accident.
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That's a real doozy. I've done a lot of accidents, but wow.
As to your point, as others have posted, the problem can be diagnosed from the Xfinity web page. They can see the status of your modem. If they can't see it, the problem is upstream from the modem. They will also let you know if they have disconnected it. The modem could also have just failed, but that's really rare.