I am a snowbird and have used Deans the entire time (2015) without issue except...
This year I had a big bad spot in the front of my house, I sent them a picture and complained. Their technician went out, called my and made a few suggestion which I got a neighbor to handle. My neighbors also reported that shortly thereafter, Deans had a guy spent almost 2 hours, spotting and working my lawn. Now several months later it is essentially recovered.
I was shopping to replace Deans when this started, now all seems well and from my viewpoint, easy.
FWIW
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