I just received 3 new remotes by Fedex overnight from Directv last Thursday. I've been with them since 2008 and have paid the monthly maintenance fee for 12 years and have never had a reason to call a tech out. Finally my 12 year remotes, I have two in the LR and one in BR all became sluggish or unreponsive. I put new batteries in them and it's didn't help.
I called and they saw I had the maintenance and said how many do you need, I said three. He said, they'll be there tomorrow, and they were.
I don't like the new remotes as much as the original ones. They are smaller and fit in the hand better and generally operate the same way, but the buttons are slightly different. Sure maintenance fees in the long is a waste of money until you have a problem.
Here's the remote I've been using for years and gave him this model number.
Here is the new remote they sent. It's going to take some getting use to, but it's very responsive, much better than the original when they were new. If you do not want to give your money to Directv, you can buy a two pack of these from Amazon for $9.29 with free shipping.
Amazon.com