3 weeks isn't enough to complain about. Some windows have to be custom-ordered to fit non-standard spaces. When we contracted Alumatech, we knew before we signed the contract that it'd take at least 4 months before they could come and start installing. They were backed up 2 months because it was so hard to get windows from the manufacturer during the main shutdown of the country due to the pandemic.
Then, they needed time to get all the permits in place (some permits require that you complete the work in a certain time period so they had to wait to submit the applications).
Then they had to wait for the windows to come in. And THEN they could set an appointment up for us to be there.
Then they started on the work but removing the first originals took half the day because the grouting had become like superglue and proved almost impossible to pull the frames out for replacement. We had 10 windows being done; the entire house.
Around the 4th day they were finally finished, except they discovered one of the windows was delivered to -them- cracked. So they had to order that one. Thankfully they noticed this crack before pulling our original windowframe off of the house.
That one replacement window took three months to be delivered. That was how long Alumatech had to wait.
Well worth the wait though, they did a great job.
The moral of the story is, 3 weeks ain't nothin. That's being impatient. Your permits take longer than that to process.
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