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Originally Posted by lkagele
Yes and I will never service or buy a cart from them again. I don't think their work is necessarily bad. I have issue with their ethics. I understand and take responsibility for the 'buyer beware' thing. I do, however, object to their practice of not providing full disclosure.
They sold me a used cart they knew would have motor issues. Sure enough, within six months, the motor died. They replaced it with the same exact motor even though they knew it wasn't designed for the type of use it gets here in TV.
Fast forward another 2 years and, sure enough, the second motor died. This time they even admitted they knew it was a bad motor but alleged it was the only option available to them at the time. No discount offered on the second motor replacement and the motor upgrade option they now offered was close to $2K. They pretty much ruled out the option for me to buy a new cart when they offered me $500 trade in value for a cart that cost over $6k just 3 years ago.
BTW, the research done on the 'upgrade motor' revealed it would have the exact same problems as the original motor. Motors designed for golf course use don't work particularly well with the high speed use they get here in TV.
When a company, not just once but twice, places its own needs in front of the customer's; I simply refuse to do business with them ever again. Call it 'sour grapes' if you wish but I will also take the opportunity to relay to others my experiences with them.
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My two cents worth.
Golf carts are just that golf carts. They are, were designed to do 15 mph. Typically brakes on only the rear wheels. Like any vehicle when you brake the weight shifts forward off the rear wheels. Just like the bike we had as kids with the rear coaster brake you hit the brake hard and it will easily skid. Then, what is the average weight of a Villager? Call it 200 pounds. People add seats and tool about with 4. That is 800 lbs.
Our golf cart is set for the legal speed which is 20 mph. It is simple to adjust the governor and get the up to ?????? about 26.
My point, do not expect it to last Our golf cart is 9 years old. We use it quite a bit on the multi modal paths. Other than a battery and oil changes. We have not needed any service.