Quote:
Originally Posted by Rapid
Executive Travel ran a seminar which we attended in 2020 and booked a trip - we provided the agent with a $500.00 deposit which we discovered was deposited to "Executive Travel" and not Viking.... The trip was cancelled by Viking due to the pandemic and (of course) we never received our money back - Executive Travel claimed it was a " retainer" and not a deposit. Be careful !
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When you paid the $500, did you get anything in writing? Did it say it was a refundable deposit or a non-refundable retainer?