Quote:
Originally Posted by Madelaine Amee
I'd like to thank everyone who tried to make Publix site understandable and useable.
However, what a stupid miss to make of something that could have been so simple. Surely all one needs is a list of counties, a phone number and website for each county and allow everyone to either leave their information on a phone or to leave their information on the website.
I am probably being too simplistic, but the website made for Publix must have been compiled by an evil genius bent on annoying as many people s they could.
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I agree that the system they are using is very bad. But, I think the reason they use it is because it is totally automated and requires no work by Publix employees. If people left information on a phone message or a website, someone would need to spend time sorting through the information, and notify people of their appointments, which would probably result in a lot of no shows and people gaming the system. There are literally thousands of people trying to make appointments, but very few appointments available.