Name?
Hope you got her name. I always start the conversation with "Hi, this is Skip Wilson calling, who am I speaking to, please?"
Then you have a good record (plus the date and time of day).
Skip
PS: One time the party on the other end said "We only give our number here, I'm agent 462!" My come back was "OK, can I please speak to agent number 1 then?" (At least I got a laugh!)
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