Governors, world leaders, kings/queens, bosses earn the respect they get or not based on what they say and do (or don't).
All too often they say what "they think" a given audience wants to hear.....then off to the next one.
One of the best measures of performance is promises kept. Those earning the highest performance rating have a plan that leads to a promise being kept. When something causes the result to slip or slide off plan, the plan allows for corrective action to communicate what is happening and how actions taken will result in recovery to the plan (promise made).
A perfect example of a lack of planning was the opening of the GMR dose dispensing area....making appointments.....running out of vaccine.....shutting down and literally folding up their tents.....NO COMMUNICATIONS FOR WEEKS!!!!
No excuse given all the real knowns that go into generating the action in the first place.
"Doing the best one can" is a noble assignment that allows not keeping the original promise.
Very simple formula......only say what you are going to do and do what you said you were going to do as measured by promises kept.
The lubricant that keeps the plan on track in the eyes of those affected?
COMMUNICATE. COMMUNICATE. COMMUNICATE.
Now we wait and see how well the most recent promises will be kept.
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