I rent out my courtyard villa privately and always send in the resident guest pass application with the $50 check ahead of the tenant's arrival - they then pick up their passes at LSL sales center.
I was recently told by Property Management that the tenant can write the check themselves and fill out the app during normal business hours (8-5) at the Property Mgmt office at Jane's Outpost (right around the corner from the sales office, across from Lighthouse Restaurant) but that it could take 24-48 hours to be processed - then the tenants can't get the free golf right away. I think the sales center is open until 9 pm to pick the passes up.
The LSL sales office people give the tenants the passes and a map, possibly other info (that changes from time to time), but my tenants normally email my caretaker ahead of time to arrange to get the keys, etc. Then, assuming they have a cellphone, they call when they are near to confirm arrangements. He shows them how to operate everything in the villa, including the golf cart, and makes sure they have garage door openers, etc.
Hope that helps
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