Quote:
Originally Posted by paulat585
Thanks. This is what I suspected.
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Wasn't true in our case. First year on the start 25mbit plan for $20/month. Fine. No issues.
You mentioned your router which is an AC1600 and that's a decent router.
You also mentioned "their box".
Their box is almost certainly garbage. My suggestion is to get a decent DOCSIS 3.0 or better cable modem, Netgear or Arris are both good and replace whatever $5 cable modem xfinity gave you.
Of course, they could have provided a decent cable modem, experience tells me they did not.
I have two villas, I run AC3100 routers and NETGEAR CM1000 DOCSIS 3.1 cable modems. I've had zero issues. In fact, after the starter 25mbit plan ran out, I now get more than 100mbit on my 100mbit plan. Typically runs 123mbits or so.
I do networking and communications globally for a living. Some of the garbage networking gear these big providers put into homes should be illegal.