Quote:
Originally Posted by Trayderjoe
Greetings:
I have attended the different sales pitches/lunches offered regarding cremation and what the companies offer. I was wondering, if you could share, what your experience had been when using Baldwin Brothers for handling the passing of a loved one. I am NOT looking for feedback on the sales ability of the different representatives, nor opinions on the different packages, but any input as to how Baldwin Brothers met/did not meet your expectations with handling that difficult time of need.
Thank you in advance!
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My ONLY complaint would be the time it took them to pick up the body after Mom passed away. When called, they said they would be there in an hour. It was more like 4+ hours and after calling them back several times. I felt like that was quite disrespectful. Everything else went very well. It would've been great if they would've disclosed the location where I had to go to after Mom passed away was different than the location I signed up for their service. I did everything ahead of time to avoid the stress when she passed away. They had the information incorrect after I changed it more than 9 months prior to death. Not a little change either! I would request EVERYTHING to also be sent in writing.... no need for surprises at the end.