Quote:
Originally Posted by Stu from NYC
We have had xfinity for past year with another year to go.
Last Friday get email that Starz had free weekend preview. Could not get to it and when I clicked on a Starz channel suddenly find I had managed to subscribed to the channel.
45 minutes later could not cancel and no way to either email or call Xfinity on their website.
Went to their store yesterday to cancel and did so.
Today get an email from Xfinity to relate to my experience.
Started giving them a lousy rating and after 3 answers it would not accept my answers and finally told me they were cancelling my comments.
Now I know how they would get good comments from customers.
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I had Starz on my package, all sudden, it disappeared when I was paying for it. They can change there lineup anytime leaving package I paid for short on channels, now they want to charge me extra for Starz when I was paying for it in package lineup. I also notice they claim 400 channels but it same 100 or so channels repeated with HD 3 times.