Hello,
I hope that you used a credit card. Your photos will support your claim. As mentioned above, it is required to first try to work it out with the floor company. 1. Have them fix it, or 2) Have them give you an adjustment if that is ok with you. It is best to take the lead - tell the floor company what you expect. Maybe 15% refund - if that is ok. If no agreement can be arranged, then it is time to begin the dispute process. It is best to be clear to provide details of the issue, and communication details with the credit card company - dates of each communication, type (email / call etc.) what was inquired, what was replied. I've had to do disputes a few times and have always gotten the funds credited back to my account.
Good luck
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