I had an issue with my guest bathroom toilet a while back...called Kiley and Sons, the person they sent out had no clue, it was the flapper. My husband had already changed it once (the house was less then 5 years old). Kileys changed the flapper, charged me $80. It still was not filling correctly it flushing properly. They came back - no charge, did nothing. Finally called Mike Scott. His person says you have to have a Koehler replacement part not any off the shelf part. Changed it charged me for half a service call. Toilet working fine. Contacted Kiley and demanded my money back and after long discussions finally got it.
|