This happens all the time. We have dealt with this issue (problem) with every provider in 4 different states.
My wife has more knowledge than the techs you talk to on the phone and she ends up telling them what the issues are.
i would bet only about 1% of customers do a speed test, and they know it
They tell you your getting 100, 200, 300 speeds but not even close. How would you know?
they've been ripping customers off for years
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