If you have the name and model number of the old modem do an internet search and see what the old modem was really capable of providing. If when they switched you over to the faster service and if they should have replaced the modem at the time, I feel they owe you a refund. However, if the old modem was capable of the faster service and something else prevented you form getting the faster speed, then at that point I don't think they owe you a refund. That is why you need to test your internet speed on a regular basis.
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