Good video!
One of the hats I wear professionally is IT security. I'm very aware of these things and I don't accept anything at face value. At one point, they got past my first line of defense!
We had ordered a murphy bed from Amazon for around $1500 for our CYV.
I got a call from "Amazon" to verify the charge.
The caller ID said Amazon.
The person knew my full name, my email address(I.e. account)
They knew what I purchased, when I purchased it and the purchase cost to the penny.
So now I'm almost believing it's Amazon even though Amazon NEVER calls anyone, for any reason.
The first tip off was the connection was crappy VOIP connection. It sounded like I was talking to someone in a cave in India.
No accent and clear English.
The second tip off was they needed to confirm the credit card ending in XXXX.
Now my alarm bells are going off so while I'm talking to her I looked on both my credit card and my Amazon account, showing the charge went through.
I said to the girl "Oh, damn, you guys are good, I bet this one works all the time?"
"Sir, this is Amazon, we need to verify your credit card".
me: "No, this is not Amazon and your scam didn't work, move on and don't call again"
My machines are not compromised, so I figure they have someone inside of Amazon that can see order traffic. They forward the information to a call center who calls the customer.
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