Yes, it was Hawthorne. But between their non responsiveness over the past six months (5 months waiting for our promised 1 month delivery) and the very sloppy work they did on the options we paid to have them install, we have zero confidence in their ability to figure out the problem and repair it. When the cart was delivered it was very late in the day after their office hours, so we had to wait until the next morning to complain about the noise. The only response they eventually gave was to drive the cart 5-10 hours to see if the noise goes away. The noise has persisted. If they had test driven the cart when it was delivered to them they would have known there was something wrong with it.
So we turned to The Villages dealer. In addition to The Villages dealer’s service manager telling us the noise was not covered by warranty because it is a “fleet” vehicle (it’s not) that are “all made with low quality parts,” he also told us there is no other authorized dealer within 150 miles of TV. We know none of this true, so we don’t feel we can trust them, either. They won’t make appointments for any other than their “VIP” customers, anyway.
Our calls, emails and snail mail letters to EZGO about the situation have proven useless. The next thing we will try is writing a registered letter to the president or CEO of Textron.