[M2inOR]

RE: Mail delivery issues

It's useful to indicate which The Villages mail station you are having issues with. Otherwise it leaves everyone wondering if it is their mail location.

Down here in Marsh Bend, there are two mail stations: one by Everglades and the other near Cattail. Both have great contract employees who are very attentive to delivery problems. Each day they pick up mail from the Lady Lake USPS Post Office, and sort it for both mail stations.

They'll place mail into your mailbox if it fits; if not, into one of the lockers. If too large for the lockers, they will deliver it to your doorstep. UPS and FedEx deliver directly to your doorstep.

Are mistakes made? Sometimes yes, but if you let the people at your mail station know about a problem, they will try to help.

Many issues are related to forwarding problems. Also, sometimes people do not pay attention to the delivery notice. A few weeks ago, someone claimed that the notice they got from the USPS Informed Delivery showed that the item was delivered. Alas, the notice that was publicly visible showed that the item had been forwarded, not delivered.

Unfortunately, there are a few mail stations here that do have continuing problems. For those, it is important to work with the local delivery people, or file a formal complaint with the USPS. It's important to identify the mail station with problems.

Get to know your delivery contractor; you'll find that almost all of them are just like you and me.