[Sherry8bal]

Originally Posted by Pairadocs

Are you sure it was the owner; could it possibly been the manager, just asking is all ? Of course this should not happen, can be dangerous and is the reason most restaurants will not prepare hamburger this way.... if you love rare burgers you have to grill your own at home. When we first experienced J. Rockets many years ago I remember it was a real treat. Not found in many locations and such good food and fun; a novel idea. We told all our friends 'if you ever get to ---- you HAVE to go to J.R.'s for such good ''malt shop' food and great fun. As the years went on I assume it was "franchised", and we have always found once that happens the consistency becomes sporadic. One manager may take the responsibilities of the job and quality of the food very seriously, while at another location the manager may "have no horse in the race", is barely paid more than the servers. I've found the same conditions at various Panera locations, some still have the original quality, service, and concern, for others it it simply a paycheck, and a very small one at that. I'd be interested if any on here have actually found an establishment improved once franchising goes "viral" (as the kids say, lol !). Another memory, the first Cracker Barrel was AWESOME. Found it on the drive to family in Florida. Must have been around 1970 while driving through Tennessee. The food, service, welcoming roaring fire, everything about this place was amazing... ah, time marches on. We gave up on all Johnny Rockets quite a few years ago now, Steak and Shake (thin burgers) is fading rapidly, not a big McDonald's fan but they have managed to at least keep the consistency from one location to another all these years ! That's amazing too, even if you don't care for their food. Oh, yes, Waffle House also has managed (for the most part) to keep the same food quality and the same (mostly) friendly smiles and service no matter which state you find yourself in...

Sorry, but the MANAGER IS acting on the OWNER'S behalf and if they let a complaint like this "slide", it's a reflection on the Owner as well. I would go somewhere else!!