[blueash]

I created a ticket as suggested for a website problem on March 27th, so six days ago, and have received no response other than the automated email reply that a ticket was created. I have "checked the ticket" and nothing shows other than my original query.

I'm asking, how long does a user typically wait for some kind of reply. All I'm trying to do is change my signature and repeatedly get "invalid file". Even if I don't change it, just click "SAVE" on the signature change screen, I get "invalid file" A simple "we are aware of this problem and working with our IT team to fix the problem" would be fine. But when you hear nothing back and the problem is that the signature change system is non-responsive it also seems possible that the ticket system is defective.