[sadie44]

A/C not working. Chuck Farrell sent tech and replaced bad capacitor. System was still under warranty but tech said would take 5 days to fill out the paperwork and get authorization and part. Within an hour system quit again and tech came out. After checking, finally found a "fried" gecko on the defrost board (right next to the capacitor). Did a "wire around" so we would have AC and would do paperwork to get the board under warranty. Why coverage under warranty now? Also was going to charge another $75 for the second service call. Also never checked the inside unit, coolant etc.
Called Mike Lebanz who came right over and replaced the board UNDER WARRANTY and did a full maintenance check, Coolant was down 2# from the required 7#. He charged me $75 for the service call, $100 for the refrigerant, and $40 for half of the maintenance check-up. He spent over 2 hours that day and came back a week later to do the other half of the maintenance (cleaned the entire unit inside-mold on wires, coils etc-another 2 hours and charged me the balance of his maintenance fee of $69.
I called Farrells and talked to Chuck who told me the gecko had been there. I also told him the tech did not use the warranty coverage and did not check out the system inside. He said the gecko got in after the first service call (not true) and said he docked the tech 1 hour (??). He made no offer of any kind to fix the $143 they charged me. Will definitely never use them again. Will call Mike Lebanz at Good Guys 352-805-0035..