A lot of what you said sounds strange. If the system is under warranty, and Chuck Farrell is an authorized dealer, it shouldn't take 5 days to get authorization to fix it. Anytime you have a unit under warranty, you should only call an authorized dealer. I think that Chuck Farrell is a dealer for American Standard, which is also called Trane. Also, if the refrigerant was low, it sounds like you have a leak, which is a much more serious problem. I would suggest that you go to the manufacturer's website and find an authorized dealer who can give your system a thorough inspection, verify that the compressor was not damaged by the low refrigerant level, and have it repaired under the warranty. Good luck.
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