I have found that business owners don’t apologize anymore. If a steak is overdone or underdone, if the food is cold, if your drink gets knocked over, if your food has a bug in it, if a clerk charges you for three items when you only bought two and it takes twenty minutes to get it credited at Walgreens, I could go on and on. No apology. No I’m sorry or excuse me. It’s like they won’t admit they did anything wrong. Too pigheaded? Too arrogant? Too entitled? Too selfish too admit they aren’t the center of the universe and someone else deserves an apology? Afraid they might get sued if they admit they were wrong? I don’t know what the answer is, but if I make a mistake, I was taught to apologize. Even if it hurts.
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