Quote:
Originally Posted by TheLawnKing
This might take a little work but it will deliver results. Do a search and find out who the CEO is of Lowe's and their corporate headquarters phone number. You'll never talk to this person, but your complaint will be given to some regional vice president. And trust me, when you get an order to fix something from that high up, it'll get fixed.
Maybe this sounds like Overkill, and it is. But it's the only way I've found to get above that level of CYA management. Good luck.
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My Mom did manage to get through to corporate HQ in Mooresville, NC on April 2nd. She has a notebook full of everyone she has talked to. They promised her that they would take care of it and call her back on April 6th. It's now the 10th and nobody has called her back. She went to the store AGAIN yesterday and the answer now is that they can replace it with 2 SEAMs!! From one unsightly seem to two seams, what sense does that make??! And then they compliment her hair! I have never in my life seen such horrible customer service.