If it were my house, I would take lots of photos and document the names of all Lowes employees that I had talked with. I would send a letter to Lowes and politely ask for a refund. Then, I would hire another company to replace the carpet, and send another letter to Lowes with the "after" photos. Life is too short to worry about things like this.
The problem with hiring a company like Lowes or Home Depot is that they only care about selling the carpet or other product. They use outside contractors to do the installation. So, they probably don't even know who the contractors are except from complaints they receive about them. If they receive too many complaints, they may drop them from their contractor list. The contractor should not have installed the carpet when they found out that they didn't have the correct amount of carpet.
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