I would hand-write (neatly and legibly) - a *short* concise note and include one small photo - hand address to Lowe’s
CEO, Marvin Ellison, at
1000 Lowe's Blvd Mooresville, NC 28117
If you do it - in a kind, concise way - you may get some good service.
PS - I agree - posting on their official Facebook page and other social media will get (should get) a quick response...... they have systems that are constantly monitoring posts and if you include the right words - they should respond.....
Also - Lowe’s has a relationship with all installers they use - Lowe’s warrants the product and service ....
FYI -
Lowe’s Contact info:
1000 Lowe’s Boulevard
Mooresville, NC 28117
https://www.lowes.com/
Phone Contacts
Main: 704-758-1000
Customer Service: 1 (800) 445-6937
Toll Free: 1 (877) 465-6937
Monday through Saturday, 8 a.m. to 10 p.m. (ET)
Sunday, 8 a.m. to 9 p.m. (ET)
Credit card support: 1 (800) 444-1408
Email Contacts
vpcustexp@lowes.com
vpcustexp@lowes.com
Social Media Contacts
Facebook
Twitter
Executive Contacts
Primary Contact
Ronda Harlow
Director Executive Customer Relations
1000 Lowe’s Boulevard
Mooresville, NC 28117
Ronda.harlow@lowes.com
Vincent Scalese
Executive Vice President of Operations
1000 Lowe’s Boulevard
Mooresville, NC 28117
vincent.scalese@lowes.com
dfri@lowes.com.
Chief Executive
Marvin Ellison
President and Chief Executive Officer
1000 Lowe’s Boulevard
Mooresville, NC 28117
marvin.ellison@lowes.com