Advice: don't go to a huge "big box" store for anything that includes installation by a subcontractor. As the old adage goes, these "big box" stores are "jacks of all trades, but masters of none". My father had the same thing happen at a Home Depot in Ohio back in the 1990s. They "tried" to install hardwood floors in his house and put putty in the seams because the hardwood planks were so far apart. After a few months of fighting with them and corporate, they finally ripped out the bad and replaced it with the good - with a different but efficient contractor. Advice # 2: if you want flooring, go to a flooring store where all they do is flooring and quite often the installers are employees, not subs.
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