Quote:
Originally Posted by scottiesrgreat@gmail.com
I would hand-write (neatly and legibly) - a *short* concise note and include one small photo - hand address to Lowe’s CEO, Marvin Ellison, at
1000 Lowe's Blvd Mooresville, NC 28117
If you do it - in a kind, concise way - you may get some good service.
PS - I agree - posting on their official Facebook page and other social media will get (should get) a quick response...... they have systems that are constantly monitoring posts and if you include the right words - they should respond.....
Also - Lowe’s has a relationship with all installers they use - Lowe’s warrants the product and service ....
FYI -
Lowe’s Contact info:
1000 Lowe’s Boulevard
Mooresville, NC 28117
https://www.lowes.com/
Phone Contacts
Main: 704-758-1000
Customer Service: 1 (800) 445-6937
Toll Free: 1 (877) 465-6937
Monday through Saturday, 8 a.m. to 10 p.m. (ET)
Sunday, 8 a.m. to 9 p.m. (ET)
Credit card support: 1 (800) 444-1408
Email Contacts
vpcustexp@lowes.com
vpcustexp@lowes.com
Social Media Contacts
Facebook
Twitter
Executive Contacts
Primary Contact
Ronda Harlow
Director Executive Customer Relations
1000 Lowe’s Boulevard
Mooresville, NC 28117
Ronda.harlow@lowes.com
Vincent Scalese
Executive Vice President of Operations
1000 Lowe’s Boulevard
Mooresville, NC 28117
vincent.scalese@lowes.com
dfri@lowes.com.
Chief Executive
Marvin Ellison
President and Chief Executive Officer
1000 Lowe’s Boulevard
Mooresville, NC 28117
marvin.ellison@lowes.com |
My Mom has sent two letters so far to HQ, the second one just this past Friday. She actually talked to someone in HQ on the 2nd and was told they would handle it and call her back on the 6th with a resolution. Never happened. Everyone is polite but that's the only good thing I can say. Thank you for all this information, I will not give up.