Quote:
Originally Posted by BobbyShields
Hi B.R.K.
I have never known Lowe's not making good on a bad project. Honestly, if you see a senior manager there, they will resolve your problem.
Robert,
Lowe's CSA
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I wish I could find a senior manager there, any manager! The first time I requested a manager at customer service, the woman chuckled and said, "yeah, good luck with that" and then paged someone to come up. I stood around forever and nobody ever came even after she paged a few more times at my request. Finally I flagged an employee down who was walking by and pleaded my case. Never saw any manager. Second time I requested a manager, all he did was keep handing me a scrap piece of paper with installation's phone number even though I kept telling him I'd already talked to them many times to no avail. As usual, took all the info and promised to call...never happened. I can't tell you how many times my poor little Mom has gone in. She has even cried and asked them would they want their Mom's to have to go through this? I find all this so disappointing and wonder how people go home and sleep well at night.