Quote:
Originally Posted by BoatRatKat
First off, I'm not bashing Lowes...I'm just honestly stating a problem and looking for recommendations to solve this situation. For my Dad's 90th b'day my Mom and I pooled our money and put new carpet in his "mancave". It was ordered through Lowes. They ordered the wrong size and the installer came up short. They found another piece at the store but it is now seemed very obviously when you walk into the room and the seam leads to the bathroom. I know carpets often need seems but this seem is in the worst place possible. The installer agreed it looks bad, Lowes agreed it wasn't right....everyone agrees it wasn't done right but that's all they'll do...just agree and pass the buck. Both my Mom and I have called everyone possible many times over, we've both gone down to the store many times. Customer service is absolutely useless. They promise everything and deliver nothing. The carpeting cost over 1,000.00 and looks bad. My Dad has mobility issues and spends most of his time sitting in this room and it's a constant reminder that Lowe's is not standing behind their work. If anyone has any ideas how we can get them to actually fix this please share. My 86 yr old Mom is so upset about this, she feels as if they are just dragging this out to wear her down in the hopes that she'll go away and they are doing a good job. This has been going on since January. Thank you.
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We of course only hear one side of every issue.
Few know how to properly complain and get action. Hopefully you have documented each person you spoke to name, date, time etc. I assume you desire carpet replacement.
It is very likely that the people you are dealing with simply do not have the power to do this. It is time to find people who do have the power. You mention Lowes. It is true of any corporation. You can look up on the internet who the top people are. Send a registered return receipt letter, RESTRICTED DELIVERY to them by name. Restricted delivery letter, you may well be told at the post office that they have never heard of this.
It does exist. It is expensive to do ????? about $20 or so. The top person will need to sign for your letter. You can bet it will be resolved.
As far as a seam. You possibly can choose not to have a seam. The waste, that you will pay for will dramatically increase your cost.