Quote:
Originally Posted by Ptmckiou
I was once a Lowe’s Assistant Store Manager. Call and talk to the Store Manager. They receive bonuses if they exceed their profit for the year. Ask the store manager for the name of their Regional Manager and his/her location and phone number. This will imply you mean business. Tell the store manager that if their install department doesn’t order new carpet and fix this error, you’ll have no choice but to tell the local community through the news media that they don’t care about customer service and fixing their problems. The store manager does have the authority to fix this problem without anyone up the chain. The Lowe’s I know would give away the store to their customers, to the point customers would even take advantage of their generosity on returns and issues.
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As you state, some will take advantage. Fair? Fair is debatable. Sears had a lifetime
guarantee on Craftsman tools. Not me but I helped a friend. We had three guys leaning
on a breaker bar, (long socket wrench), the socket cracked opened. My friend took it back to Sears and they exchanged it. Truth he was wrong. Lowes has the same policy with their tool line.